Frequently Asked Questions

As of April 1, 2021, Radiology Alliance is no longer in BlueCross’ network for the following plans:

  • Network P
  • Network S
  • BlueCare
  • BlueCare Plus
  • TennCareSelect

Although our agreement with BlueCross for Medicare Advantage members ended on April 19, 2021, BlueCross Medicare Advantage members in the following plans can continue to access Radiology Alliance providers in-network:

  • Medicare Advantage BlueEssential
  • BlueAdvantage (Garnet, Emerald, Ruby, Diamond)

We still are working in good faith with BlueCross to restore your in-network access to Radiology Alliance providers.

As of April 1, 2021, Rad Alliance is out of network for the following plans: Network P, Network S, BlueCare, BlueCare Plus and TennCareSelect.

Although our agreement with BlueCross for Medicare Advantage members ended on April 19, 2021, BlueCross Medicare Advantage members in the following plans can continue to access Radiology Alliance providers in-network:

  • Medicare Advantage BlueEssential
  • BlueAdvantage (Garnet, Emerald, Ruby, Diamond)

Radiology Alliance is committed to negotiating in good faith toward an agreement that restores our in-network status with BlueCross. Our goal remains to increase in-network access to the top-quality services and care that we deliver every day.

Click here for a list of how to advocate for your access to be restored. 

If you are concerned about the impact of Radiology Alliance being out of network, you can use the customer service number on the back of your BlueCross health insurance card to see if you qualify for an extension of in-network benefits, to ask questions,  to voice your opinion.  You can also talk to a trusted advisor or insurance broker and/or to voice your opinion.  

Radiology Alliance continues to accept major insurance plans throughout Tennessee.

Specifically, we are a participating provider with the following plans:

  • Aetna
  • Cigna
  • UnitedHealthcare

Radiology Alliance remains committed to engaging with BlueCross to negotiate a new agreement that will restore our in-network access for Blue Cross members. However, we cannot predict how long it may take to reach a resolution with Blue Cross. We will continue to prioritize in-network access to quality radiology healthcare for all of our patients and ask that BlueCross continue to work with us to come to a mutually acceptable resolution.

Certain patients, including those hospitalized, pregnant, or undergoing an active course of treatment prior to April 1, 2021 may qualify for an extension of their in-network benefits through BlueCross and continue to see as in-network Radiology Alliance providers for the remainder of their treatment. If you believe you may qualify, please call the member services number on the back of your BlueCross BlueShield of Tennessee health insurance card to request an in-network benefit request form.

Heritage Medical Associates and Radiology Alliance have reached an arrangement so that Heritage Medical patients remain in-network for imaging services performed at Heritage’s offices. This means that if you are a Heritage Medical patient, there is no need to delay any upcoming appointments with your Radiology Alliance provider.

Although our agreement with BlueCross for Medicare Advantage members ended on April 19, 2021, BlueCross Medicare Advantage members in the following plans can continue to access Radiology Alliance providers in-network:

  • Medicare Advantage BlueEssential
  • BlueAdvantage (Garnet, Emerald, Ruby, Diamond)


This means that if you have a BlueCross Medicare Advantage plan, there is no need to delay any upcoming appointments with your Radiology Alliance provider.

BlueCross has outlined ways you may be able to continue your care with your trusted Radiology Alliance provider at an in-network rate, including:

  • In the event of an emergency, you need to go to the nearest emergency room. Your care will be paid for by BlueCross whether your providers are in network or not.

  • Call BlueCross at 1-866-843-3509 and request that your claim be paid at the in-network rates if you get care from a Radiology Alliance provider at an in-network facility. We think it is unfortunate that BlueCross has put this additional burden on you.

  • If you receive care from a Radiology Alliance provider at an out-of-network facility, BlueCross says you might have to pay more.

  • While we regret BlueCross has put you in the middle of this, you can ask us for help by completing the Appointment of Representative form here. This will allow Radiology Alliance to appeal your claim for you if BlueCross tries to hold you responsible for higher out-of-network costs.
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For questions about whether your provider is in-network with BlueCross, please contact your provider’s office prior to your appointment.